Frequently Asked Questions

Our factory is a professional manufacturer committed to providing customers with innovative and sustainable food packaging solutions, dedicated to creating safe, eco-friendly, and efficient packaging experiences. We offer a wide range of sustainable packaging products, including trays, bowls, cups, kitchenware, tableware, take-out containers, tumblers, plates, dishes, and cup lids.  These materials are made of RPET and RPP more sustainable, recyclable, degradable, renewable, and reproducible. Our packaging solutions are versatile and suitable for various applications. They can be used in supermarket fruit areas, fruit supermarket chains, and both small and large fruit shops. Additionally, they are ideal for household daily use, and perfectly suited for cafes, milk-tea shops, leisure bars, and other similar establishments. 

Our factory has earned numerous international certifications, ensuring adherence to global standards. These certifications include ISO9001, ISO14001, ISO22000, BRC, FSC, OK Compost, BPI, and DIN EN13432. Additionally, we hold valuable patents that are tailored to meet the regulatory requirements of various countries.

We can provide samples of all products you are interested in. The sample prices are based on wholesale pricing. All sample delivery costs are to be borne by the recipient.

All our products are meticulously crafted to meet FDA and EU food safety standards, offering reliable quality assurance to our customers. Rest assured, we have comprehensive quality inspection reports available for our products.

Each item must be ordered in a minimum quantity of 500 units per box, with a requirement to purchase at least one box of each item.

We primarily accept T/T (Bank transfer), Chinese Alipay, and cash as payment methods. For established clients, we can discuss more flexible payment arrangements.

When placing an order, we require a down payment of at least 30% of the total cost. The balance should be paid upon completion of the preparation work of your order, prior to dispatch to the shipping company.

The price validity is maintained for one month. However, the price may be affected by fluctuations in the international exchange rate.

Might be we should negotiate more about deep cooperation to get nice price if you would like to get more discount or good bargaining.

We could provide FOB、FAS、FCA process for you select,but the price are not containing delivery cost 、Government tax and other additional price.

In the event of quality issues with our products, we offer a choice of refund options either through bank transfer or cash. Additionally, we can provide replacement items of excellent quality for your compensation. Please let us know your preferred solution.

Quality issues can be addressed in the following ways: 1. Contact Us: Reach out to us to explain the issues with the items.

2. Problem Solving: We will discuss and determine the best solution for your concerns.

Yes,if product quality has any problems,we could provide Return or replacement service.

To initiate a return, please provide the reason along with supporting evidence, such as product photos or test reports. Once we evaluate and approve your request, simply follow our return procedures. Rest assured, our dedicated after-sales team is here to assist you every step of the way.